- Corporate Culture Projects (CC)
- Corporate Identity Projects (CI)
- CI and CC Development Project
- Human resources management and development (HRM&D) projects
- Projects of customer relationship management (CRM)
- Strategy formation
- Projects in communication development
- Personnel audit / screening / assessment
- Assessment and Development centre
Projects of customer relationship management (CRM)
- Customer relationship audit (CRM audit)
- Definition of key competences for customer relationships
- Strategy of customer relationship development
- Definition of key competences for positions in direct contact with the client – e.g. key account positions, positions at call centre, etc.
- Creation of standards for conduct and communication
- Training in the context of standards and objectives toward a specific customer segment
- Special techniques – presentations, persuasion, negotiation, etc.
- Repeated measurement of quality of customer service